Posts Tagged ‘Metropolitan Transportation Commission’

511 Freeway Assistance

The Metropolitan Transportation Commission which operates the 511 service has added a new feature “511 Freeway Aid” that allows drivers to use their wireless phones to summon non-emergency roadside assistance on any freeway in the nine-county region.

A motorist in a non-emergency situation (out of gas, flat tire or mechanical problems) can dial 5-1-1 on their wireless phone (you may be charged airtime by your wireless service provider). At the main menu, the caller says “Freeway Aid” and the voice-recognition system will transfer the call to the privately operated call center that now handles incoming calls from the roadside call boxes.

Freeway Service Patrol tow trucks, which provide their services free of charge, will be dispatched to respond to 511 Freeway Aid calls during peak periods on the Bay Area’s busiest routes. Towing companies that operate on rotations under contract with Caltrans and the CHP will be dispatched at other times and will charge motorists for their services. You may wish to inquirer if there will be a charge.

If you are on a toll bridge or in a tunnel, the information will be sent immediately to Caltrans and/or the CHP.

You will no longer have to hike to one of those roadside call boxes.

The MTC nine-county regions: Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, Sonoma.

“511 is a free phone and Web service that consolidates Bay Area transportation information into a one-stop resource. 511 provides up-to-the-minute information on traffic conditions, incidents and driving times, schedule, route and fare information for the Bay Area’s public transportation services, instant carpool and vanpool referrals, bicycling information and more. It’s available 24 hours a day, 7 days a week.”

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