I love Apple!
You can not believe how excited I am right now and how much more I love Apple. I’m normally not one to become a fan of any particular brands or companies, but I can not get over how much Apple backs their products up with great customer service.
A few days ago, my iPad’s screen cracked. I’m not even sure how it happened, but when I pulled it out of my purse (it’s in a targus case) it had a crack on the side of the screen. You can not believe how sad I was when I saw the cracked screen. I spent a whole day waiting in line for that iPad and have loved it since day one, so when I saw the cracked screen I nearly started crying.
I wasn’t sure what I could do at that point. I have dropped my iPhone a few times and have had the screen repaired, so I figured that the iPad could possibly be repaired as well.
I made an appointment at the Genius Bar at the Valley Fair Apple store and after a long night at work, I went home, showered really quick and then headed to the store. Who knew they were open so early at 9am for appointments? The mall itself is almost eerie that early in the morning with all the stores closed and so few people walking around, but sure enough, when you reached the Apple store, the security guy at the door asked if I had an appointment and when I did, they let me in.
I checked in with a girl named Nicki and then she had me go to the Genius Bar where Toni helped me with my iPad. She told me that unfortunately the iPad screens can’t be replaced easily, but they could swap it out for a certain price. This was pretty disheartening, especially after I had just bought my iPad a few months ago and I just had spent a lot of money on my Macbook Pro.
Luckily, she said that she would see what she could do and then went in the back. A short while later, she came out and told me that she could swap it out for free as a one time type of thing. I couldn’t believe it! Apple is so awesome! They have definitely made a fan out of me for life.
Now, my only question is anyone out there have tips on how to keep my iPad from possibly getting damaged again? Anyone out there find any great iPad 2 cases or solutions to keep their iPad safe?