A Free Movie – IRON MAN – But at What Cost

This morning I stopped by my local Safeway to pick up a container of raspberries. Near the front of the store I noticed a display for a free DVD. All I would have to do was to buy $40 in home care products in a single transaction then Iron Man would be mine. They were specific products like Bounty paper towels, Duracell, Kleenex Reynolds foil and others. Pushing the cart down each aisle I saw that the products for the promotion had special price tags indicating that they were participating items. I carefully selected the products worth $40, and then some, the raspberries, other groceries, and the DVD.

The man at the checkout told me that my plastic bags of stuff did not qualify for a free movie. Why not? I had followed all of the rules and surely I had well over the specified $40. He could only direct me to the customer service desk.

Resolving the problem with Tiffany, at the desk, should have been easy. She asked me which of the items would get me the movie. Shouldn’t she have known this? I told her that it would be all that was non-eatable. Using an oh-so bothered tone of voice she asked me to follow her back to a checkout.

Picking off of master list, she would call out the products not found on it. This is where it got ugly. When I told her that she was wrong because I had noted the special price tag for each item purchased, she said that she would attempt to explain it to me. Attempt!!! I let Tiffany know that I did not appreciate her inferring that I was too stupid to shop at Safeway. I followed with, “I might be better off getting a refund”. She was all ready for that, but I wasn’t about to let her win the war! I stood my ground until she marched off to the manager’s office. She returned asking a co-worker to put the stuff back into the cart, for she was letting me have it all. I asked if that meant that the things I bought were actually correct. Not admitting to the mistake she said that she had customers waiting, mumbling something about getting me out of the store. I wasn’t a customer? She obviously found out that some of the products had not been entered into the store computer correctly. No apology for me, and I had to remind her that she still owed me the almost $20 for the so-called free DVD.

File under: Customer Service From Hell.

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